Training & Quality Team Leader
Job Details: To maintain service quality and customer satisfaction at all times through monitoring and training of the support team delivering quality accurate customer service. To review communications actioned via the support team on an ongoing basis across all channels to ensure consistency. Responsibility for ensuring continuously improvement of the support department KPIs/SLAs. Train, mentor and coach team members on a weekly basis to help them achieve the best possible results in More...
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agencyPosted: 2019-04-10 16:00:48By Betting Connections /
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